21200 Privacy Policy — Protection of Malaysian User Information
This Privacy Policy explains how the 21200 platform collects, uses, stores, and protects personal information of users in Malaysia. We are committed to safeguarding your privacy and handling your data responsibly.
Effective date: January 1, 2026. This policy applies to all users accessing the 21200 platform.
Information We Collect
Full name, email address, phone number, date of birth, and profile details you provide during registration or profile updates.
Transaction records in Malaysian Ringgit (RM), payment methods used such as FPX or TNG eWallet, and history of deposits and withdrawals.
Device type, operating system, browser used, IP address, and other technical information automatically collected when you use the platform.
Pages visited, games played, session duration, login frequency, and user interaction patterns with the 21200 platform.
Purpose of Data Usage
Information collected by 21200 is used solely for legitimate purposes related to platform operations. The main uses of your data are:
- Account management — for processing registration, verifying identity, and maintaining user accounts
- Transaction processing — handling deposits, withdrawals, and financial records in MYR
- Platform Security — to detect and prevent fraud, abuse, and suspicious activity
- Customer support — enabling our team to assist you with inquiries or complaints
- Legal compliance — to fulfill obligations under applicable Malaysian regulations
- Platform improvements — to understand how users interact with 21200 in order to enhance the experience
Cookie & Tracking Usage
The 21200 platform uses cookies and similar tracking technologies to improve user experience and analyze platform performance. Cookies are small text files saved on your device.
Types of cookies we use:
- Essential cookies — necessary for core platform functions such as login sessions
- Performance cookies — to gather information on how the site is used for improvement purposes
- Preference cookies — to save your language settings and display preferences
You can manage cookie settings through your browser, but disabling certain cookies may affect platform functionality. Continued use of the platform indicates your consent to cookie use.
Data storage & security
21200 implements appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Security measures we implement include:
- Data encryption during transmission and storage
- Strict access controls to user databases
- Continuous system monitoring to detect suspicious activity
- Regular security assessments to keep systems up to date
While we make every effort to protect your data, no system is completely secure. Users are also responsible for keeping their passwords and account details confidential.
Information sharing with third parties
21200 does not sell, rent, or disclose personal user information to third parties for marketing without your permission. However, we may share information under the following circumstances:
- Payment service providers — such as FPX processors and digital wallet providers to complete MYR transactions
- Legal compliance — when required by Malaysian law or a valid court order
- Rights Protection — to protect the rights, property, or security of 21200 and its users
- Business transfer — in cases of mergers, acquisitions, or sale of platform assets
All third parties we cooperate with are required to keep data confidential and use it only for the specified purposes.
User rights related to personal data
You have the right to request a copy of the personal information we hold about you. Access requests can be submitted via our support email and will be processed within a reasonable timeframe.
If you find that the information we hold is inaccurate or outdated, you have the right to request corrections. You can also update some details directly via your 21200 account profile settings.
In certain circumstances, you may request deletion of your personal data. However, some information may need to be retained for legal compliance or to complete pending transactions.
To exercise any of the above rights, please contact the 21200 support team via email: [email protected]. We will verify your identity before processing any requests.
Policy Changes & How to Contact Us
21200 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform enhancements. The latest version will always be available here.
Users are encouraged to review this page regularly. Continued use of the platform after any changes constitutes acceptance of the updated policy. For significant updates, we may notify users via email or in-platform notices.
Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or 21200’s handling of your personal data, please contact us:
Email: [email protected]
We aim to respond to your inquiries within 5 working days.
